How to contact support

If the troubleshooting steps described on the previous page, as well as other sections of this manual, do not resolve your issue, you can seek additional support. Below are the available support options.

Visit the guidelines available on the platform

• When logged in, select the Guidelines shelf on the platform homepage.

• Depending on your role, choose either Teacher Guidelines or Student Guidelines.

• Both guideline sections are divided into two parts:

  • Rules: basic guidelines for using the platform and creating content.

  • Instructions: video guides covering content creation, co-creation, content organization, and permission settings.

Platform support

• Contact the TET platform administrator by sending an email to:

  • erasmus.tet@gmail.com

• Be sure to include the following information:

  • Your name and role (e.g., teacher, student).

  • A detailed description of the issue, including steps to reproduce it.

  • Screenshots or logs, if applicable.